Terms and Conditions for Studio Woolgather

Last Updated: August 15, 2025

Welcome to Studio Woolgather! By accessing or using our websites (https://www.studiowoolgather.com and https://www.shopstudiowoolgather.com), purchasing our products, or booking services, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. About Studio Woolgather

Studio Woolgather is a Washington, D.C., USA–based business owned and operated by Sarah King that offers curated paper goods and stationery, including but not limited to stickers, journaling supplies, and custom services like calligraphy and event stationery.

2. Use of This Website

You agree to use this website only for lawful purposes. You may not use our content or services for any illegal or unauthorized purpose.

All content on this website—including images, logos, designs, artwork, and written material—is the property of Studio Woolgather and protected under intellectual property laws. Reproduction or redistribution is strictly prohibited without written permission.

3. Orders & Payment

All products and services are listed in USD. We accept payments through Shopify, which uses secure third-party payment processors.

Orders are confirmed once payment is processed. We reserve the right to refuse or cancel any order at our discretion.

4. Shipping & Delivery

We ship domestically across the United States and plan to expand internationally in the future. Shipping times and costs are outlined during checkout.

5. Returns, Refunds & Damages

All sales are final. We do not offer returns or refunds unless there has been a significant error on our part.

If your order arrives damaged, missing, or stolen, and you purchased package protection— or can provide proof of loss—we will re-send your order at no additional cost.

Please contact us at hello@studiowoolgather.com within 5 business days of receiving your package.

6. Custom Services

Custom stationery and calligraphy services are subject to separate timelines, contracts, and pricing.

Clients will be invoiced and managed through Honeybook or a similar third-party platform. Deposits are non-refundable unless otherwise stated.

7. User Data & Privacy

Your use of this site is also governed by our Privacy Policy. By using our site, you consent to the collection and use of your information as outlined in the policy.

8. Intellectual Property

All content, including digital designs and service deliverables, remain the intellectual property of Studio Woolgather unless explicitly transferred in writing.

9. Modifications

We may update these Terms at any time. Changes will be posted on this page with an updated effective date.

10. Contact

If you have any questions, please reach out to us at: hello@studiowoolgather.com.

Privacy Policy for Studio Woolgather

Last Updated: August 15, 2025

Your privacy is important to us. This Privacy Policy explains how Studio Woolgather collects, uses, and protects your information when you visit our website or interact with our services.

1. Information We Collect

When you visit or interact with Studio Woolgather, we may collect:

  • Personal Information: Name, email, mailing address, and payment details when you place an order or book a service.
  • Analytics Data: IP address, device/browser type, and behavior on our site, collected via tools like Google Analytics.
  • Cookies: We use cookies to improve your experience, such as remembering your preferences or cart items.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Send newsletters and promotional emails (via Flodesk)
  • Improve our website’s performance and user experience
  • Communicate with you regarding orders or inquiries

3. Third-Party Services

We may share your information with trusted third parties who help us operate our website or manage our business:

  • Shopify: for order processing and payments
  • Honeybook: for booking and managing and processing payment for custom services
  • Flodesk: for email marketing (you can unsubscribe anytime)
  • Google Analytics: for website usage tracking

These services are contractually obligated to protect your information.

4. Data Security

We take reasonable steps to protect your data from loss, misuse, or unauthorized access. However, no online system is 100% secure, and you provide data at your own risk.

5. Your Rights

If you are located in certain jurisdictions (e.g., California, EU), you may have rights to access, correct, or delete your personal data. To make a request, please email us at hello@studiowoolgather.com.

6. Cookies

You can control or disable cookies through your browser settings. Note that disabling cookies may affect site functionality.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined above, unless a longer retention period is required by law.

8. Children’s Privacy

Our website is not directed to children under 13. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted here with the updated effective date.

10. Contact

For questions or concerns regarding your privacy, contact us at: hello@studiowoolgather.com.

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